To make this document easier to read, we’re going to use some shorthand throughout. For example, when we say “Church Metrics” or “the App,” we’re talking about the web-based and mobile app versions of the data tracking tool Church Metrics found at https://churchmetrics.com.

The Church Metrics application is owned and operated by Gloo, LLC , which we’ll refer to as “Gloo” “us,” or “we” throughout this Privacy Notice. We allow use of the App by registered users, or “Members”, which includes administrators and people assigned or otherwise allowed to use the App by those administrators. Other individuals may view our website to register to use the App, which are called “Users.” Users and Members are collectively referred to as “you” in these terms.

Please read this Privacy Notice carefully because it discusses how we will collect, use, share and process your personal information. We welcome any questions or comments you may have about this Privacy Notice and our privacy practices. If you have any questions or comments, you may contact us at the address or email listed below.

We do not share your personal information with any third-party advertisers or ad networks for their advertising purposes. We use data that we collect about you or that you provide to us, including any personal information, as follows:

1. To provide you with Church Metrics, and any other information, products, or services that you request from us;
2. As described in this Privacy Notice;
3. To fulfill any other purpose for which you provide it;
4. To carry out our obligations and enforce our rights under this Privacy Notice and our Terms of Service;
5. In any other way we may describe when you provide the information; and
6. For any other purpose with your consent.

You may decline to submit personal information to us, however, that may prohibit us from providing you with certain Church Metrics services and/or functionality.

We use your personal information to authorize your access to Church Metrics. We also use your personal information to provide certain functionality of the App depending on the functionality you use and choose and the personal information you agree to provide. We use the data that we have about you to provide, improve, and personalize the App, including with the help of automated technologies discussed in this Privacy Notice and the inferences that we make from information we collect.

We may contact you through email or other media to communicate Church Metrics updates and news messages. You may unsubscribe from these messages via the unsubscribe link in emails providing these messages.

We may use your information to contact you about account, security, legal and other service-related issues. We will do this through in-app notifications, email, or other channels. Please be aware that you cannot opt-out of receiving service messages (an example is a password reset email) from us, including security and legal notices.

We desire to see engagement with church and God increase throughout the world. We use the data available to us to observe and predict social, behavioral, economic, and geographic trends. In some cases, we work with trusted third parties to perform this research, under controls that are designed to protect your privacy. We publish or allow others to publish our insights but only in an aggregated form that does not disclose your personally identifiable information. For example we may use your data to generate statistics about overall usage of the App worldwide and in specific countries and geographic regions.

We use de-identified and aggregate user data to market the App. We use data, including user-provided personal information, aggregations of user data, data collected through use of the App, public feedback and information inferred from this data to conduct internal research and development in order to provide a better overall App experience, measure the performance of the App and increase use of the App and its features. This is done by making changes to the App that are generally available, as well as sending users messages suggesting App functionality and content.

We use the data (which can include your communications) to investigate, respond to and resolve complaints, legal, security and technical issues concerning Church Metrics. We use your data and communications if we think it is necessary for security purposes or to investigate possible fraud or violations of law or our Terms of Service or this Privacy Notice and/or attempts to harm others.

You do need to become a registered user to administer your own instance of Church Metrics and track your unique ministry data via the App. Membership allows us to tailor the App to function to its full potential and to ensure that only your or those authorized by you may view and access your information in the App. To become a Member, you are required to create an account and provide certain information such as your name, email address, and ministry name, which will be associated with your Member account.

Beyond this required information, you have choices about whether to provide additional information to be associated with your Member account. For example, you have the option to choose more than one user to have access to your account in connection with which you may provide personal information about those users. We collect personal information from you when you provide, post, or upload it to the App. You do not have to provide such information; however, if you do not, it may limit our ability to personalize or fully support the App and your ability to use the App to its fullest extent.

If you choose to link Church Metrics with other websites, applications, and services or profiles you have with third party applications, you will provide the personal data stored on those applications to the App and Gloo. You may revoke the link with such accounts and third party applications by modifying your settings with those applications.

It is your choice whether to provide sensitive data to us (which may include things like religious denomination, race, ethnicity, philosophical beliefs, or physical or mental health) should it be an option to do so. If you choose to provide any sensitive information, it may be used by Gloo to create a more personalized or efficient App experience like other non-sensitive information you provide. In any event, Gloo will only process sensitive data you provide to us for Gloo’s legitimate activities on your behalf and will not disclose this information without your express consent. We will maintain your information subject to appropriate safeguards discussed in this Privacy Notice and otherwise provided by Gloo. Should you have any questions, feel free to contact us at privacy@gloo.us.

We may combine the information you submit under your account with information you provide us through other Gloo services and products as well as inferences we make from this information to provide you with a better experience and to improve the quality of all services and products provided to you by Gloo.

Service Use. We log usage data when you use the App, including when you view or click on content, browser type, browser language, perform a search or request, the date and time of your request, install an update, seek new functionality, or use one or more tools offered through Gloo We use log-ins, device information, internet protocol (“IP”) addresses, and cookies and similar technologies to identify you and log your use.

Cookies and Other Similar Technologies. We use cookies and similar technologies (for example, web beacons, pixels, tags and device identifiers) to recognize you and/or your device(s) on, off, and across the different applications of Gloo Cookies and similar technologies help to facilitate the best possible user experience of the App as they allow us recognize you and maintain your user preferences from session to session, help us keep your account safe, and generally improve the functionality of the products and services offered through the App. They also help us ensure that Member information is used in association with the correct Member account. Importantly, we do not use cookies or similar technologies to facilitate interest-based ads from third parties.

Although most internet browsers accept cookies and the like by default, you can control these types of technology through your browser settings and similar tools and agree to refuse all cookies altogether. If you refuse to accept cookies and similar technologies by activating the appropriate setting on your browser or smartphone, you may be unable to access certain parts of the App, prohibiting us from delivering the full capability of the App and preventing the use of certain features and services that require these technologies.

By agreeing to our Privacy Notice, you agree to the use of cookies and similar technologies as described in this Privacy Notice. If you use the App without changing your browser or device settings to disable cookies, we'll assume that you consent to receive all cookies provided through the App.

Device ID and Location. When you access or leave the App, we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. We also receive data from your devices and networks, including location data. If you use the App from a mobile device, that device will send us data about your device and GPS location based on your phone settings and access you have granted to the App.

We use this information to provide an efficient App experience for you and to communicate with you more effectively. The information is also collected to determine the aggregate number of unique devices using the App and/or parts of the App, track total usage, and analyze usage data to improve App functionality for all Members. We may combine this information with information from third parties to provide you with a better experience and to improve the quality of our service.

We do not share any of your personal information along with your device identification or location without your explicit permission. However, we may automatically collect certain details of your use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App. We may collect information about your computer and mobile device and internet connection, including the mobile device’s unique device identifier, IP address, operating system, browser type, and mobile network information. If you do not want us to collect this information you should cease use of the App.

Your Communications Directly To Us. We collect information about you when you send, receive, or engage with messages with us, including when you submit personal information or requests by emailing support@gloo.us. We retain those communications to process your inquiries, respond to your requests, and improve our services.

Personal Information. We may tie information we do collect automatically as described above to personal information you provide to us to tailor the App to you and make suggestions about Gloo services and functionality as described above. Gloo is consistently seeking new and improved ways to offer the App and improve its functions. As we improve the App, this may mean the collection of new data or new ways to use data. Because the App is dynamic, and we continuously seek to offer new features, we may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Notice.

This Privacy Notice applies to only the App and website (www.churchmetrics.com) and no other sites or apps owned and operated by Gloo. Please keep in mind that the App may contain links to other websites or apps. You are responsible for reviewing the privacy statements and policies of those other websites you choose to link to or from Gloo or the App, so that you can understand how those websites collect, use and store your information. We are not responsible for the privacy statements, policies or content of any third-party websites or apps, including websites you link to or from the App. Websites containing co-branding (referencing our name and a third party’s name) contain content delivered by the third party and not us.

Gloo cannot regulate other third-party sites, content, or applications linked or provided from within the App and our various web sites and services. Some content or applications, including partner offers, on or in Gloo properties may be served by third-parties, including content providers, application providers, analytics companies, your mobile device manufacturer, and your mobile service provider. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible provider directly.

We may disclose personal information that we collect or you provide as described in this Privacy Notice to fulfill our obligations under our Terms of Use, the purpose for which you provide it, for any other purpose you request when you provide the information, or for any other purpose for which we have your consent.

When you share information through the App, that information is viewable by you and by anyone else you chose to share it with. If you give access to your App account to other applications and services, based on your approval, those services would then have access to your shared information. The use, collection and protection of your data by such third party services is subject to those third parties’ policies.

We may share your personal information internally within Gloo to help combine the personal information covered across the different aspects of the App and our other products and services to help provide services to you in a manner that is personalized and useful to you and others. For example, we can personalize potential services to recommend to you using cookies or similar technologies that track what functionality you have already opted to receive.

We may disclose personal information that we collect or you provide as described in this Privacy Notice to contractors, service providers and other third parties we use solely to support our mission (such as cloud hosting, maintenance, analysis, audit, payments, fraud detection, communication, and development). For example, some of the services we use to send functional emails and notifications are built and managed by third parties, so some of your information is sent securely to those services to provide such functionality. They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of the App; or (5) exercise or protect the rights and safety of Gloo, our Members and/or Visitors, personnel, or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.

For personal information that we have about you, you may have the following rights, depending on the applicable privacy law of the jurisdiction you reside in:

• Deletion. You may ask us to erase or delete all or some of your personal data. Please note that doing so may limit your ability to use certain functionality of the App and that an email address is required to have a Member account.
• Correction/Modification: You may edit some of your personal data through your account or ask us to change, update, or fix your data in certain cases, including if it’s inaccurate.
• Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (for example, if we have no legal right to keep using it) or to limit our use of it (for example, if your personal data is inaccurate or unlawfully held).
• Right to Access and/or Take Your Data: You can ask us for a copy of your personal data you provided to us.

To make these or any other requests with respect to your personal information, you may send us an email to privacy@gloo.us. You may also contact us at the address listed below in this Privacy Notice.We ask that individuals making requests identify themselves and identify the information requested to be accessed, corrected or removed before we process any requests. We may decline to process requests if we cannot verify the requestor's identity, if we believe the request will jeopardize the privacy of others, if we believe the change would violate any law or legal requirement or cause the information to be incorrect, or for a similar legitimate purpose. In any case, where we provide information access, deletion or correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

If you choose to close your account or ask that we modify or delete some or all of your personal information, we will retain your personal data if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Use or fulfill any others requests from you (for example, to opt-out of further messages or for a copy of your data).

Gloo reserves the right to maintain your information, including inferences made with your information after deletion of an account. We will maintain and reserve the right to use and share what aggregated statistics your activity was part of in a manner that does not identify you personally. We will also retain our aggregate count of the number to total App applications subscribed to which would include the fact of you accessing the App without maintaining personal information associated with that account.

We have no control of information you have shared with others through the App after you close your account or ask to delete information or attempt to delete your account yourself. Your information and content you have shared may continue to be displayed in the services of others (for example, search engine results) until they refresh their cache.

If you are a California resident and have provided us with personal information, California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (the “Act”) and the California Business and Professions Code. As required by the Act, we will provide you with the categories of personally identifiable information that we collect through the App and the categories of third party persons or entities with whom such personally identifiable information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request, (1) the categories of personally identifiable information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow you to control who we can and cannot share that information with. To obtain this information, please send a request to support@churchmetrics.com and include the phrase “California Privacy Request” in the subject line. When contacting us, please indicate your name, address, email address, and what personally identifiable information you do not want us to share with third parties. Please allow thirty (30) days for a response. Also, please note that there is no charge for controlling the sharing of your personally identifiable information or requesting this notice.

We implement industry-standard security safeguards designed to protect your data. These include using encryption for your data while it is being transmitted between your device or browser and our servers.

However, given the nature of communications and information technology, and that the use of the internet has inherent risks, although we regularly monitor for possible vulnerabilities and attack, we cannot warrant or guarantee that information provided to us through the App or stored in our systems or otherwise will be absolutely free from unauthorized intrusion by others, nor can we warrant or guarantee that such data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

We will only collect and process personal information about you where we have lawful bases. Lawful bases include consent (where applicable and required)), contract (where processing is necessary for the performance of a contract with you (such as providing App and App functionality you request and acting in accordance with this Privacy Notice and our Terms of Use) and other legitimate interests. Such legitimate interest include protection to you, us and other Members and third parties, to comply with applicable law, to enable and administer our business, to manage corporate transactions, to generally understand and improve our business and user relationships, and to enable us and other users of the App to connect with you to exchange information, provided that the foregoing adequately protects your rights and freedoms.

Where we rely on your consent to process personal information, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at privacy@gloo.us

Church Metrics is offered in and the United States and your use of the App and this Privacy Notice is governed by the applicable laws of the United States If you are using the App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders. This includes contractual commitments between us and companies transferring personal data that require the protection and security of such data.

We may update our Privacy Notice from time to time to reflect changes in our practices. We will post any changes to our Privacy Notice on this page. If we make material changes to how we treat our users’ personal information, we will provide a notice that the Privacy Notice has been updated. The date the Privacy Notice was last modified is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Notice to check for any changes.

Our Services are not intended for persons under 13 years of age. We do not knowingly collect or maintain personal information from persons under 13 years of age. If we learn that we have collected personal information from persons under 13 through our Services, we will take appropriate steps to delete this information.

To ask questions or comment about this Privacy Notice and our privacy practices, you may contact us at:

Gloo
831 Pearl Street
Boulder, CO 80305
privacy@gloo.us.